Benchmarking is a level of quality that can be used as a standard when comparing other things. To do so, management indicators are required, both internal and from other organisations in the same field of activity. Benchmarking enables to set the other organisations effectiveness by measuring their results. The best results become the reference benchmark.
This technique is a tool that enables to use comparison as a guide that changes the organisations in an organism with a permanent capacity of learning. It is also used to anticipate problems and thus to avoid obstacles through the solutions identification.
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